Frequently Asked Questions

General

What’s the difference between a photo album and a photo book?

  • Photo albums feature thick, layflat pages with a seamless panoramic view — perfect for special occasions like weddings.
  • Photo books have thinner, magazine-style pages ideal for travel, everyday moments, or gifts.

What is the lead time?

It takes an average of 3 weeks from the day you approve the photo arrangement for your order to be printed and delivered.

What is the process like?

After you have checkout your order, our photo editors will work on your photo arrangements and share the first draft with your within 3 working days.

You will be entitled for 2x revisions, each revision will take another 3 working days to edit.

Once the collage is final, it will take on average 3 weeks to get your order printed and delivered.

Can I preview my album/book before it’s printed?

Yes! We’ll send you a digital layout preview for approval to ensure everything looks perfect before we print.

Photos

How do I share the photos with you?

It is very important to organize your selected photos in folders and/or chronological order so we can send you a design proposal that matches your expectations.

How to send your photos via Google Drive:

  1. Create a Google Drive folder (name it with Your Name - Your Order) and share view access with hello@k-lista.com.
  2. Upload the photos into the folder. Make sure to name the files with ascending numbers to match the chronological order you want.
    (Optional) You can also create separate folders within the main Google Drive folder according to chronological order.

How to send your photos via WeTransfer:

  1. Click on "Add Files" and select your files or folders.
  2. Email to hello@k-lista.com with the title: Your Name - Your Order.

For quality reasons, we highly encourage not uploading images from WhatsApp, Facebook, Instagram, and/or screenshots.

What kind of photos should I upload?

We recommend high-resolution images (JPG or PNG). Avoid screenshots or blurry photos for the best print quality.

Can I send fewer or more photos than the number stated?

The recommended number of photos is to ensure that each page isn’t too cramped with too many small photos. The fewer photos you send, the more space we have for each photo to appear larger on the page. So yes, it's possible to fit in more photos than the recommended number if you’re okay with each page having more photos, which might make it look a tad cramped.

How does the photo curation process work?

After you upload your photos, a professional photo editor will thoughtfully arrange them into a beautiful, chronological storyline. You’ll receive a preview before printing.

Will the images turn out blurry when printed?

To ensure your photo book or album looks its best, we highly recommend using high-resolution images — ideally straight from your camera or phone. Try to avoid photos that have been downloaded from WhatsApp, Facebook, Instagram, or screenshots, as these are often compressed and may appear pixelated when printed.

Also, keep in mind that there may be slight differences between how colors appear on screen vs. in print. Screens display colors using light (RGB), while printed pages use ink (CMYK), so things like vibrancy or certain shades (especially neon tones or very dark blacks) may vary slightly. Hex codes don’t always translate perfectly to print, but rest assured — we never compress or alter your original file format.

We’ll always do our best to preserve the quality and color integrity of every photo you send.

Can you help to photoshop some of the photos?

We do not offer photo editing or retouching services. Our service includes only the cover page design and photo arrangement. We recommend reaching out to your photographer or a professional photo editor for any photo editing needs.

Can I preview my album/book before it’s printed?

Yes! We’ll send you a digital layout preview for approval to ensure everything looks perfect before we print.

Photo Album

How many photos can fit in Photo Album?

Our recommendation for the number of photos for Photo Album are:

  1. 40-70 photos for 20 pages Photo Album
  2. 70-100 photos for 30 pages Photo Album,

If you have more than 100 photos, we recommend getting the Photo Book instead.

Technically, the number of photos you want to include is entirely up to you. However, we recommend a maximum of 3–4 photos per page to maintain a clean and uncluttered photo collage. Hence, the recommendation!

What is the paper material in a Photo Album?

The paper in the Photo Album includes 270gsm photo paper and 310gsm ivory carton, giving it a vibrant matte finish.

Photo Book

How many photos can fit in Photo Book?

Our recommendation for the number of photos for Photo Album are:

  1. 100-200 photos for 40 pages Photo Book
  2. 200-300 photos for 60 pages Photo Book
  3. 300-400 photos for 80 pages Photo Book
  4. 400-500 photos for 1000 pages Photo Book

If you have more than 500 photos, we recommend splitting them into two separate Photo Books.

Technically, the number of photos you want to include is entirely up to you. However, we recommend a maximum of 3–4 photos per page to maintain a clean and uncluttered photo collage. Hence, the recommendation!

What is the paper material in a Photo Book?

The paper in the Photo Book is 250gsm Fedrigoni Freelife paper, giving it a slightly glossy and shiny finish.

Shipping and Returns Policy

How can I track my order?

A tracking link will be sent to your email once your order gets fulfilled!

How long does shipping take?

Items usually take up to 2-4 working days after your order has been fulfilled. Please contact our team at hello@k-lista.com if you have not received your order!

I need the product urgently. Is there a way I can choose express delivery?

We can try to get your orders delivered within 2 weeks instead of the standard 3 weeks. However, the Shipping Fee varies depending on the delivery location. For more details about express shipping, feel free to reach out to us via WhatsApp.

I want to order your album but I live overseas. Do you ship internationally?

We currently only ship within Singapore and Indonesia and there are shipping fees applied for these locations. If you really want to purchase our album, drop a message to hello@k-lista.com and let's work on something out!

What is your refund or return policy?

Purchases are final and we do not accept returns or refunds. 

However, if your order arrives damaged, please email us at hello@k-lista.com as soon as you can! Just include your order number and a photo of the item. We’re here to help and will review each situation individually to find the best solution for you.